Case Study: Engaged Employees

The Challenge

A medium sized not-for-profit (50+ employees) was undertaking a strategic reorientation involving a subtle but fundamental shift in its strategic intent.  The organisation experienced broad scale organisational change due to this shift in focus coupled with the amalgamation of geographically dispersed and diverse services.

How We Helped

Carey partnered with this organisation over a number of years on several key elements of its strategic reorientation project.  The consulting role provided advice and support to the CEO and Senior Managers as they worked with their teams to transition through broad scale changes in both strategic direction and in business process.  The engagement encompassed:-

  • analysis of the push/pull factors affecting employee engagement;
  • identification of cultural issues which might foster (or impede) change;
  • developing communication plans and key messages for engaging staff in the new direction;
  • identification of key strategies to guide the reorientation process;
  • a comprehensive review of the organisation’s strategic plan;
  • a restructure of the organisation to align with the new strategic direction;
  • development of key roles to drive business improvements and recruitment to these senior roles;
  • analysing and assisting with the development of organisational strategy and action plans;
  • advice and support for strategies to manage change and transition processes;
  • executive coaching and advice and support for the senior team and key others;
  • facilitating processes (workshops/discussions) with managers and employees; and
  • presenting workshops with staff on key issues to secure buy-in and underpin consistent and full implementation.

The Outcomes

The strategic reorientation project has resulted in clarity of purpose for this NFP and has helped to effectively shape its offering of programs, essential services and advocacy for the people it services.

Its senior and middle managers are well aligned, and their capabilities are continually developing.

 

Our clients’ needs for confidentiality are understood and assured. Case studies are provided as examples of projects but do not identify client organisations.  Please contact us if you wish to speak directly with referees. Our clients are willing advocates for our work.

 

 

WHAT CLIENTS SAY

  • Carey’s advice for people like me, thrown into leadership positions without any experience or training, is invaluable!

    Paul Ferguson, Emergency Medicine Physician and Director

  • Carey gets projects done on time and on budget and is great at identifying issues before I know they are there.

    Dyan Currie, Chief Planner, Brisbane City Council

  • Carey has a good, sharp, analytical mind and focuses consistently on capacity building for our organisation – she is very clear about her intention to eventually not be needed.

    Kate Tully, Head of College, Duchesne College

  • Carey’s work has enhanced the functioning of our teams, helped us find clarity and has contributed enormously to getting the whole team ‘on the same page’.

    Kate Tully, Head of College, Duchesne College